FAQs

1) HOW TO BUY ONLINE

CLICK ON THE ARTICLE YOU WANT TO PURCHASE.
SELECT YOUR SIZE (IF THE OPTION YOU WANT TO CHOOSE DOESN’T SHOW UP, IT IS UNAVAILABLE).
WE RECOMMEND THAT YOU CHECK THE FIT CHART THAT WE PROVIDE ON THE WEBSITE.
CLICK THE ‘’ADD’’ BUTTON. THE ARTICLE WILL BE AUTOMATICALLY ADDED TO YOUR CART.
YOU CAN CONTINUE BROWSING MORE DESIGNS. WHEN YOU HAVE ADDED ALL THE ITEMS YOU WISH TO PURCHASE, YOU CAN CHECK THE SHOPPING CART ON THE UPPER RIGHT CORNER OF YOUR SCREEN.
THEN, FILL OUT THE REQUESTED INFORMATION TO PROCEED WITH THE PAYMENT.
ONCE THE PAYMENT HAS BEEN MADE, WHETHER WITH CARD OR PAYPAL, YOU WILL RECEIVE AN EMAIL WITH THE ORDER CONFIRMATION (CHECK YOUR SPAM FOLDER).

ONCE THE PARCEL WITH YOUR ORDER HAS LEFT OUR WAREHOUSE, WE WILL SEND YOU AN EMAIL WITH YOUR TRACKING NUMBER. YOU CAN USE THIS NUMBER ON THE COURIER’S WEBSITE TO CHECK THE STATUS OF YOUR ORDER (https://jouw.postnl.nl/?L=NL&B=&D=NL&T=C#!/).

2) SHIPPING AND DELIVERY

TO GUARANTEE THE SAFE ARRIVAL OF YOUR ORDER WITHIN THE ESTIMATED TIMES, SUNDAYSWIM DELIVERS VIA POSTNL, THE COURIER COMPANY OF OUR CHOICE AND IN CHARGE OF THE NATIONAL SHIPPING OF OUR PRODUCTS. IN THE CASE OF INTERNATIONAL ORDERS, SHIPPING AND DELIVERY WILL BE UNDERTAKEN BY A DIFFERENT COURIER ASSOCIATED WITH POST NL ABROAD.

ONCE THE PARCEL WITH YOUR ORDER HAS LEFT OUR WAREHOUSE, WE WILL SEND YOU AN EMAIL WITH YOUR TRACKING NUMBER. YOU CAN CHECK THE STATUS OF YOUR ORDER WITH THE TRACKING NUMBER ON THE FOLLOWING LINK:

https://jouw.postnl.nl/?L=NL&B=&D=NL&T=C#!/

THERE IS AN ESTIMATED TIME OF DELIVERY TO BE EXPECTED AFTER YOU RECEIVE THE TRACKING NUMBER ON YOUR EMAIL.

ESTIMATED DELIVERY TIME WITHIN THE NETHERLANDS: ARRIVES IN 1-3 BUSINESS DAYS
ESTIMATED DELIVERY TIME WITHIN NATIONAL TERRITORY: ARRIVES IN 5-7 BUSINESS DAYS
ESTIMATED DELIVERY TIME WITHIN THE EUROPEAN UNION: ARRIVES IN 7-15 BUSINESS DAYS
ESTIMATED DELIVERY TIME FOR INTERNATIONAL DESTINATIONS: ARRIVES IN 10-20 BUSINESS DAYS

IF YOUR PURCHASE TOOK PLACE DURING A SALES CAMPAIGN OR ANY OTHER SPECIAL PROMOTION, PLEASE KEEP IN MIND THAT PROCESSING YOUR ORDER MIGHT TAKE A BIT LONGER THAN NORMAL, UP TO 10 DAYS.

IF YOU ENCOUNTER ANY DELAY OR PROBLEM ON YOUR ORDER, PLEASE LET OUR CUSTOMER SERVICE DEPARTMENT KNOW BY USING THE CONTACT FORM AVAILABLE ON OUR WEBSITE, OR BY SENDING US AN EMAIL EXPLAINING THE ISSUE TO SALES@SUNDAYSWIM.NL

SUNDAY SWIM WILL NOT BE HELD RESPONSIBLE FOR ANY DELAY ON THE DELIVERY ON THE PART OF CORREOS OR ITS ASSOCIATED COURIER COMPANIES IN OTHER COUNTRIES.

SUNDAY SWIM DOES NOT ASSUME LIABILITY FOR ANY ADDITIONAL CUSTOMS EXPENSES THAT COULD TAKE PLACE WHEN DELIVERING OUTSIDE THE NETHERLANDS. THIS COST WOULD BE COVERED BY THE CLIENT.

3) RETURNS AND EXCHANGES

RETURNS AND EXCHANGES ARE ALLOWED FOR ALL SUNDAY SWIM ARTICLES, UNLESS THEY HAVE BEEN PURCHASED DURING A SALES CAMPAIGN OR SPECIAL PROMOTION. IN THIS CASE, CHANGES IN DESIGN OR SIZE ARE ALLOWED BUT RETURNS WON’T BE ISSUED.

FOR A RETURN OR EXCHANGE TO BE VALID, THE ARTICLE NEEDS TO BE DELIVERED TO US IN PRISTINE CONDITION (WITH NO SIGNS OF USE, WASH OR SMELLS) AND THE SAME WAY IT WAS PURCHASED, WITH ITS TAGS, HYGIENIC LINER, BAG, ETC.

RETURNS AND EXCHANGES WON’T BE ISSUED FOR ARTICLES THAT HAVE BEEN ALTERED, WASHED, USED OR DAMAGED IN ANY WAY DUE TO INCORRECT USE.

BEFORE YOUR PURCHASE, WE SUGGEST YOU TAKE A LOOK AT OUR FIT GUIDE TO ENSURE YOU PICK THE RIGHT DESIGN AND SIZE. IN CASE OF ANY DOUBT, OUR CUSTOMER SERVICE DEPARTMENT WILL BE GLAD TO HELP. YOU CAN CONTACT US BY FILLING THE CONTACT FORM YOU WILL FIND ON THE WEBSITE, SPECIFYING THE DESIGNS YOU ARE INTERESTED IN, AS WELL AS YOUR BUST OR PANTS SIZE AS NEEDED.

RETURNS AND EXCHANGES OF ARTICLES PURCHASED IN OUR ONLINE STORE WILL BE ACCEPTED UP UNTIL 14 DAYS AFTER THE ORDER HAS BEEN DELIVERED TO THE CLIENT.

BOTH IN RETURNING AND EXCHANGING, SHIPPING COSTS WILL BE COVERED BY THE CLIENT.

IF YOU HAVE PURCHASED WITH A FREE SHIPPING PROMOTION FOR PURCHASES OVER 65 EUROS AND AFTER A REFUND THE FINAL PURCHASE PRICE DOES NOT EXCEED 65 EUROS THE CUSTOMER WILL BE RESPONSIBLE FOR THE SHIPPING COSTS.

IN THE CASE OF A RETURN OF ALL ITEMS PURCHASED FOR ORDERS THAT HAD FREE SHIPPING, THE SHIPPING FEE WILL BE CHARGED THE MOMENT THE RETURN IS PROCESSED.

4) EXCHANGE POLICY

PLEASE SEND US AN EMAIL WITH THE FOLLOWING INFORMATION:

FULL NAME

ORDER NUMBER

DATE OF PURCHASE

TELEPHONE NUMBER (WITH PREFIX)

FULL ADDRESS

REFERENCE AND SIZE OF THE ARTICLE YOU’D LIKE TO EXCHANGE

REFERENCE AND SIZE OF THE ARTICLE YOU’D LIKE TO RECEIVE

IF YOU ARE IN THE NETHERLANDS, WE RECOMMEND YOU TO SEND ARTICLES VIA POSTNL. ONCE YOU FIND YOURSELF AT THE POSTNL OFFICE, YOU WILL HAVE TO CHOOSE A SHIPPING METHOD. AFTER PAYMENT, YOU WILL RECEIVE AN INVOICE WITH THE TRACKING NUMBER. PLEASE SEND US AN EMAIL WITH AN ATTACHED PICTURE OF IT.

IF YOU ARE NOT IN THE NETHERLANDS, WE RECOMMEND YOU TO SEND THE PARCEL WITH A TRACKING NUMBER.

ADDRESS FOR EXCHANGES:

SUNDAY SWIM

MAASKADE 34

3071NB ROTTERDAM

SOUTH-HOLLAND

NETHERLANDS

ONCE YOUR ARTICLE ARRIVES AT OUR WAREHOUSE AND AS SOON AS IT HAS PASSED THE QUALITY EVALUATION PROCEDURE, OUR CUSTOMER SERVICE DEPARTMENT WILL GET IN TOUCH WITH YOU BY EMAIL TO CONFIRM THE AVAILABILITY OF THE CHOSEN ARTICLE YOU’D LIKE TO EXCHANGE IT FOR.

WE WILL ALSO SEND YOU THE BANK ACCOUNT NUMBER NECESSARY TO PAY FOR THE CORRESPONDING SHIPMENT FEE AND THE DIFFERENCE IN PRICES (IN CASE ONE OF THE ITEMS IS MORE EXPENSIVE THAN THE OTHER).

ONCE WE HAVE RECEIVED YOUR RECEIPT OF PAYMENT, THE CHOSEN ARTICLE WILL BE SENT TO THE GIVEN ADDRESS.

IF THE CHOSEN ARTICLE IS ALREADY SOLD OUT WHEN YOU ARE TRYING TO EXCHANGE IT, DON’T WORRY, YOU WILL STILL BE ABLE TO CHOOSE FROM OTHER AVAILABLE ARTICLES ON OUR WEBSITE.

5) RETURN POLICY

IF YOU’D LIKE TO RETURN AN ARTICLE, PLEASE SEND US AN EMAIL WITH THE FOLLOWING INFORMATION:

FULL NAME

ORDER NUMBER

DATE OF PURCHASE

TELEPHONE NUMBER (WITH PREFIX)

FULL ADDRESS

REFERENCE AND SIZE OF THE ARTICLE YOU’D LIKE TO RETURN

IF YOU ARE NOT IN THE NETHERLANDS, WE RECOMMEND YOU TO SEND THE PARCEL WITH A TRACKING NUMBER.

ADDRESS FOR RETURNS:

SUNDAY SWIM

MAASKADE 34

3071NB ROTTERDAM

SOUTH-HOLLAND

NETHERLANDS

ONCE YOUR PARCEL ARRIVES AT OUR STUDIO AND AS SOON AS IT HAS PASSED THE QUALITY EVALUATION, YOUR REFUND WILL BE PROCESSED VIA OUR WEBSITE, SO YOU WILL BE AUTOMATICALLY NOTIFIED BY EMAIL.

PLEASE NOTE THAT, UPON ARRIVAL, IT MAY TAKE UP TO 2 WEEKS FOR RETURNS TO BE PROCESSED.

7) WASH AND CARE RECOMMENDATIONS

YOUR SUNDAY SWIM PIECE CAN BE MACHINE WASHED. IT IS VERY IMPORTANT TO DO SO WITH COLD WATER AND WITHOUT ADDING ANY FABRIC SOFTENER.

AFTER A SWIM AT THE BEACH OR AT THE POOL, RINSE WITH FRESH WATER.

WHEN HAND-WASHING, BE CAREFUL NOT TO STRETCH THE FABRIC OR WRING OUT THE WATER. WE RECOMMEND MACHINE WASHING FOR A GENTLER CLEANING.

8) PAYMENT AND ONLINE SECURITY

WHEN BUYING ON OUR WEBSITE, YOU CAN CHOOSE PAYMENT WITH THE FOLLOWING METHODS: IDEAL, VISA, MASTERCARD AND PAYPAL.

IF YOU CAN'T FIND THE ANSWER YOU'RE AFTER IN OUR FAQ's, FEEL FREE TO GET IN TOUCH WITH US VIA OR CONTACT FORM.

LOVES,

TEAM SUNDAY SWIM

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